PROCESSING TIME

Good things take time. All items on Katalio require time for production and our items are handmade-to-order, just for you! Please allow up to 6 business days after placing your order for your items to be assembled and prepared for shipping. Please let us know if you hope to receive your package by a specific date and we will try our best to accommodate you. Shipping time is applied after the order has ben processed. 

ORDER TRACKING

Once a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

INTERNATIONAL SHIPPING

At the current moment, we offer free worldwide shipping on all orders from $49. Unfortunately, there are a few countries where we are unable to ship.
If you wish to get a specific shipping quote, please contact us.

U.S ORDERS

Orders in the United States usually take about 7-14 days to arrive.
Occasionally, we may experience high volume demand, if that occurs, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Please Note: We do not ship to U.S. Territories and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 36 hours.

If your tracking information states that your package was delivered and you have not received it, you must contact your local Service Branch and address the issue directly with them. Katalio does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

REFUSED SHIPMENTS

If you refuse a shipment from Katalio Jewelry, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us.