Yes, we ship worldwide, excluding some countries. At the moment, we offer free worldwide shipping on all orders from $49. For more information, please refer to our Shipping Policy.

Since most of our pieces are handmade to order, processing time may vary. Once your order has been processed and shipped, a confirmation email will be sent to your email.

Orders are not shipped or delivered on weekends or holidays. During high volume periods, special ocassions and holidays, the processing time may increase.

For orders to the U.S., delivery may take 7-15 business days.

For International orders, delivery may take up to 15-24 business days.

In the event you are not thoroughly satisfied with your purchases from our online store, you may return it to us within 30 days of item received. Items must be returned to us in their original condition and packaging.

To return jewelry, please send us an email to support@katalio.com. We will reply with simple instructions within 48 hours. Please refer to our Refund Policy for more information.

Genuine sterling silver jewelry is subject to stringent international standards in material quality and manufacturing procedures. Pure silver is soft, very malleable, and easily damaged. For use in jewelry, it is combined with other metals to produce a more durable product.

The most popular of these alloys is sterling silver, which consists of 92.5 percent silver and 7.5 percent copper or zinc. Centuries of experimentation by silversmiths have shown copper to be the best companion metal as it improves the silver's hardness and durability without affecting its beautiful color.

The small amount of copper added to silver has very little effect on the metal's value. Interestingly, the price of sterling silver jewelry is influenced most by the labor involved in making the item, the skill of the craftsperson, and the intricacy of the design.

In terms of affordability and long-lasting-ness, sterling silver is your best friend; It is an affordable. precious metal. Long lasting, durable with even water exposure. Silver Jewelry is also capable of staying shiny with regular wear and is simple to take care of.

Yes!, all of our jewelry products are made of authentic 925 sterling silver, with no exceptions.

Yes, all of our products are hallmarked (stamped) of either '925' or 'S925'.

We care about the earth, that's why we make our jewelry in the most responsible way. We hand-select fine gemstones that are conflict free; we choose suppliers who care and make sure that these precious gems and metals are mined responsibly too.

This kind of assay indicates how much pure gold a piece of jewelry contains. So when you buy 18 karat gold plated ring, necklace or bracelet, it means that the golden layer which covers it contains at least 75% of pure gold.

Gold-filled is actually the opposite of what it seems! It is an industry standard that requires 1/20th pure gold by weight that is bonded to a core material like brass. After that, we get a super durable piece that has 100% more gold than gold plating, won't tarnish and last for years.

One of our guidelines is to promote pieces that are luxurious but also affordable, as the only thing better is solid gold. This would take away from providing beautiful, classy pieces at the price point we felt comfortable with.

With proper care, your Sterling Silver jewelry will last a lifetime.

Some people like tarnished antique look. Those who don't, can clean their Sterling Silver jewelry with any silver polish or cleaner available at local jewelry stores.

You can always use warm water with some soap and a soft toothbrush to clean it. Make sure your jewelry is completely dry before putting it away in a dry cool place. Avoid using harsh chemicals when wearing Sterling Silver as it is a precious metal and certain substances can harm it.

Moisture and sunlight both promote silver tarnish. The best place for your Sterling Silver jewelry is out of direct sunlight and away from too much humidity. If you wish to decrease tarnishing, you are warmly advised to take off your silver jewelry when doing household chores, swimming or sunbathing.

Copper, the other material often used in Sterling Silver, can react with oxygen in the air and eventually tarnish. To prevent tarnishing, store your Sterling Silver jewelry in airtight bags when not in use. The best way to prevent tarnishing is to wear your Sterling Silver frequently. The oils in your skin help to keep the silver clean and shiny.

All physical address and email information are kept private and never sold. Marketing emails are only sent to customers who opt-in via the checkout system. Promotional emails are only sent to customers who opt-in via the newsletter form in our website's footer or via the checkout.

For any questions, please contact support@katalio.com

If you wish to leave us a message with your order you can do so in the customer comments box at checkout.

Once an order is placed online it will proceed to our workshop shortly after.

We usually require you to get in touch within a few hours of ordering, especially during peak times.

It is advised that any cancellations need to be made before the order enters the workshop.

All our handmade products pass through strict quality control. Should your purchase be faulty and not get picked up by quality control please let us know within 3 working days.

No! That’s never a good idea with any of your jewelry.

No, at this moment we do not provide custom jewelry services. However, it doesn't necessarily mean we never will.

In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

Your online shopping experience comes with a 256-bit SSL certificate. Using the same level of encryption as the large banks, your SSL keeps your information secure at all times. As a certified Level 1 PCI Compliant business, Katalio has the ability to accept all major credit cards safely and securely, allowing you the ultimate convenience and safety.

If you received any notification that your package was delivered but you did not receive it, please contact your local office and resolve the issue by filing a claim for the missing package. All local delivery issues will be the responsibility of your local mailing services once it’s been shipped from our warehouse or suppliers. For United States domestic deliveries, you can contact USPS at (800) 275-8777 to locate your package.